We want you to be confident in your purchase. Our refund policy depends on whether your order requires us to submit documents to a government agency.
If your order requires us to submit your documents to a government agency, you can contact us to request a refund within 60 days of purchase, so long as your order has not yet been submitted to the government agency. Once documents are submitted, we will no longer issue a refund. If multiple products are packaged and purchased together, the entire order is not refundable if any of the products have been submitted to a government agency.
If your order does not require us to submit your documents to a government entity, you can contact us to request a refund within 60 days of purchase, so long as your order has not been completed. If your order has been completed — meaning it is available for download or received electronically, via email, or via mail — you have 7 days from completion to request a refund.
To request a refund, contact our Customer Support team at support@filio.online or call (917) 985-8677. Please include your order details and the reason for your request so we can process it as quickly as possible.
Government filing fees that have already been paid to a state or government agency on your behalf are non-refundable, as these fees are collected by the government and are outside our control.
If you have any questions about this Refund Policy, please contact us. This Refund Policy is part of and incorporated into our Terms of Service.